Shipping policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic and International Shipping Rates and Estimates
We offer $10 flat rate shipping to orders within Australia. Any order over $50 within Australia is free shipping.
We offer international shipping to the following countries: United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States, India, Indonesia, Philippines, Thailand, Vietnam, Greece. International orders outside of Australia is $25 shipping.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Scarlet Drive is not responsible for these charges if they are applied and are your responsibility as the customer.
|
Shipping option |
Estimated delivery time |
Price |
|
Domestic (Within Australia) |
2 to 8 business days |
$10 |
|
International (Outside of Australia) |
6 to 27 business days |
$25 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at scarletdrivemusic@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
For detailed information, visit our full return policy page here.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at scarletdrive@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at scarletdrivemusic@gmail.com.